The "10 step Process" to order a Wolf Whiskers Custom shaving brush.
Custom Ordering requires a unique process. It is more involved than simply clicking a keyboard. It requires our combined creativity with continual communication and a final transaction.
I created a Wait List style process because Wolf Whiskers is very small (just me) and I am limited to volume that I can make each month. I do my best to make about 40 brushes each and every month that I am physically able to. You may have to wait, but the opportunity is fair for everyone. This also allowed me to have some control of incoming orders so I can continue to maintain a high touch customer service and quality product with more time in the shop and less administration and computer time.
I created a Wait List style process because Wolf Whiskers is very small (just me) and I am limited to volume that I can make each month. I do my best to make about 40 brushes each and every month that I am physically able to. You may have to wait, but the opportunity is fair for everyone. This also allowed me to have some control of incoming orders so I can continue to maintain a high touch customer service and quality product with more time in the shop and less administration and computer time.
Due to commercial importing and exporting fees required for animal hair, Wolf Whiskers can only ship brushes containing actual animal hair within the United States. I can ship synthetic brushes and handles only to all locations. See the FAQ page for further details.
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Step 1: You, as a customer, first need to get on my Official Waitlist.
This is the part that most people really don't like, but it is necessary. For very small hobbyists such as Wolf Whiskers, quantity and time limitations are an issue. I work alone. Go to the "Waitlist" link for the most current method to get on my waitlist. You can find that link on every page on my website or here: Link
Step 2:
You receive a "Custom ordering form" link when your name reaches near the top. Once your name reaches near the top of the Official wait list, you will receive the email with the order form link. Please check your email settings to permit emails both from officialWWCSBlist@waitwhile.com and also peter@wolfwhiskers.com.
Step 3: You submit your order through the order form I send you.
After you receive your order form link, you can then submit your order. We will hammer out the details. I will process and assess your requested order and will contact you via the email to iron out any details. And ultimately, I will give you a quote.
Step 4: Quote confirmation
You confirm the details on the quote. If I missed any detail or you need to add something, don't hesitate to let me know. We all miss things.
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Step 5:
I make your shaving brush. Typically within 8-15 days after the confirmation, I should complete your shaving brush.
Step 6:
I send you proof pictures. Once I complete your brush handle, I send you proof images to your email from peter@wolfwhiskers.com
Step 7: Acceptance or rejection of your brush.
Once you look over the proof images, you can confirm or reject the brush handle. If it fails to meet your desire, I will offer you a second attempt to make your brush after hammering out the details again. A rejected brush will never be offered for for sale to the customer rejecting it. I am never offended if the first brush doesn't quite meet your needs, but I can only offer one additional attempt to make it right so I can move through my work list and waitlist. I simply cannot offer anyone a guarantee that I can make a brush you love.
Step 8:
Invoice and Payment I send you an invoice either through Waveapps.com (credit and bank transfers only) or PayPal
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Step 9:
You pay the invoice. After you pay the invoice, the brush is finished and packed up. This process has never taken more than 2 work days, so no worries, your brush will get into the mail ASAP.
Step 10:
I ship out your shaving brush and you inspect it. I normally ship using the US Postal system. Other options must be agreed upon prior to payment if available to me. I can ship to your work address if requested as well if that address is used on the PayPal payment. The following scenarios will require signature confirmation.
As you know, images you see on your computer or mobile devices are much different than actually seeing an object up close for a personal inspection. Once you receive your brush in the mail. if it does not meet your approval in any way, contact me within 10 days but do not apply any shaving products, cleaning solutions, water, or anything at all to the brush. At that point arrangements will be made for a refund minus shipping cost. If you apply any product of any kind or water that automatically assures that you have approved of my craftsmanship and accepted your brush. |