#1 Q: I didn't get a tracking number. Do you have one? A: Tracking is available for ALL package shipments within the USA. The Paypal transaction should have a link for your transaction.
#2 Q: How do you ship the brush? A: Since the shipping is included in the price of the brush, nearly all packages are shipped using USPS First Class rates. CONUS shipping typically takes 2-4 days. The brushes are packed in a very heavily constructed and durable presentation box and again packed into a shipping box that can take a serious beating without allowing any damage. Signature confirmation is automatically included for all brushes with a value of $100 or more. Signature confirmation is also an customer option for a lesser value. Signature confirmation protects both you and me for shipping issues.
#3 Q: How do you ship international packages? A: International packages are shipped with USPS Priority International rates. This fee is $25.25USD for most countries. Canada shipping is $20USD.
#2 Q: My postal deliveries are not placed in a secure location or in front of my door, what are my options? A: Get delivery confirmation. USPS, Paypal nor Wolf Whiskers can cover for stolen products that are shown delivered. Also remember, dogs have an amazing sense of smell, some better than others and they can smell the badger hair from several blocks away. They may come and find your package. Signature confirmation will require the delivery person to hand it directly to you. Signature confirmation is automatically included for all brushes with a value of $100 or greater.
#3 Q: My Paypal account is not confirmed, what are my options? A: It is simple to confirm your Paypal shipping address and is an advantage for you to do that for future purchases from other vendors. It can be done by linking your credit card to your account in the profile option. If your account is not confirmed, signature confirmation will be required.
#4 Q: Can you ship Badger hair brushes outside of the USA? A: No, Wolf Whiskers is defined as a Commercial entity by the Fish and Wildlife Service. As a commercial entity, The Fish and Wildlife Service requires an inspection fee that costs more than a shaving brush for EVERY shipment that contains anything made with animal hair, even a single brush. Wolf Whiskers cannot ship any badger hair products or import them without this fee and permit. So, since the fee costs more than the product, international shipments of animal hair is not optional.
#5 Q: My postman leaves my packages occasionally in front of my door step. What should I do? A: Get Delivery signature confirmation. See questions above. This is only available for USA deliveries.